You can now automatically reply not only to new incoming reviews, but also to old reviews from the past, making your review profiles up to date.

How to use it?

Go to Settings → Auto Respond → open an existing auto-respond rule or create a new one → enable Old Reviews.

Features:

• Drip feeding rule to make it look natural, i.e., respond to 10 reviews/day
• Make it auto-approve to reduce your workload
• You're in complete control and can pause/stop the rule anytime

We have released some new default prompts & some improved versions of your favorite prompts.

The new default prompts are:

1. Short / Generic Positive - Best overall that suits most scenarios
2. Quick & Grateful - Grateful replies that feel directly coming from a human (best for positive reviews)
3. Warm and Conversational - Gives more warm & heartfelt replies while keeping tone friendly
4. Professional & Polished - Best for professional & sophisticated replies
5. Problem Solver - Best for negative reviews (1-3 stars)
6. Natural Flow - The new beast that gives natural, unique replies

You can also combine these prompts with your business data & other elements via custom AI prompts. Refer to the guide below for detailed instructions & prompts.

We also wrote some useful guides for Repuva users:

• How to write custom AI response prompts?
• Things to know about Review Request Campaigns
• Things to know about feedback forms
• How to avoid landing in the Promotions tab?
• Quick start guide
• The ultimate setup guide

Tagging reviews has now been updated to make it much easier to search, select, and update tags per review. Hopefully, this will make the process much easier and less rigid for all the customers.

Today, we launched one of the most powerful & premium AI features: AI Review Assistant. This feature allows you to generate reviews using AI based on a step-by-step question/answer flow.

This data is then used to generate an authentic, natural-sounding review that the customer can then copy and paste onto any review site.

The platform does all the heavy lifting in terms of making sure reviews are unique, natural etc.

This feature comes with the ability to control tone, provide business context, generate questions/suggestions, as well as include SEO keywords.

The feature is very powerful when set up correctly.

How to use AI Review Assistant?

The AI Review Assistant feature will start to appear within the feedback form designer "Get More Reviews > Feedback Form".

1. Turn ON the AI Review Assistant
2. Tell AI about your business
3. Set questions for your customers to know about their experience.
4. Set SEO keywords that AI naturally infuses within the reviews.
5. That's it! Your AI assistant is ready to help your customers get a prewritten personalized review.

The AI review assistance screen is visible after the customer clicks on the positive rating on the first screen. You can experience this premium feature in this demo form: https://app.repuva.com/review/premium-form

Cheers!

📝 A more powerful Feedback Form Text Editor

We have added more functionality to the feedback form text editor now, so you can add more customisation to the text, insert images, and even GIF images.

You can now:

• Add custom text formatting
• Insert images or GIFs
• Create richer and more engaging forms

(Yes, you can finally add visuals like this 👇)

🎨 More Feedback Form Designs + Custom Fonts

We have added some slick new design options and the ability to use your own fonts more easily within the feedback form designer.

We’ve added:

• Sleek new design templates
• Easier custom font integration

Go to Appearance in your feedback form designer — you’ll see all the new designs ready to use.

📊 Analytics Upgrades: Date & Location Filters

You can now filter analytics by:

• Date range
• Location

Get more detailed insights by filtering analytics & stats by the date range selector. You can now better analyse what's working best for you.

🔧 Other Improvements

• New stat card: view stats of review tags in analytics

💬 These updates make Repuva even more powerful — helping you collect better reviews, understand performance faster, and get a more polished experience.

We’ve rolled out some exciting updates to make your social media sharing and review marketing even easier.

1. One-Click Social Sharing to Google

You can now share review images directly to your Google Business Profile in just one click!

• AI-generated captions (with tone options)
• Add call-to-action buttons
• Use your custom designs for maximum impact

2. Save Your Own Custom Social Designs

Create a design you love once – and reuse it anytime!

• Save and store your favorite templates
• Quickly reapply them when posting or downloading review images
• Keep your branding consistent with zero extra effort

3. Highlight Key Review Text

Make the best parts of your customer reviews stand out.

• Highlight important words or phrases inside your review images
• Draw attention to the details that really matter
• Perfect for showcasing staff mentions, quality of service, or special experiences

Directly posting to Facebook & Instagram is also coming soon 🚀

Now, SMS invites are available for all Advanced and Premium plan users. By default, all plans have 0 SMS credits because not all industries require the SMS channel.

Businesses that feel the need to implement SMS review requests into their campaigns can purchase SMS credits on top of their subscription.

What's new?

• Now you can seamlessly purchase SMS credits from your dashboard by navigating to "Settings > Buy Credits"
• These credits have lifetime validity; you only pay for what you use
• No impact on subscription amount, business that doesn't require the SMS channel can still enjoy the benefit of low-cost subscription

Like Google you can now also enable deep linking for Facebook and when users click to review your business on mobile the platform will automatically open the mobile app for Facebook on their phone (if available).

To enable deep linking go inside the feedback form designer and then go to Content & Flow → Scroll down to Advanced Settings and make sure Deep Link is switched on.

To test make sure your device has Facebook installed (Android and iOS supported) and take it for a spin!

If for some reason you get an error please reconnect your Facebook connection this should fix it in most instances.

You can now create beautiful, branded QR codes for your business! 🎉

• Choose your own colors, styles, and corner shapes

• Add logos to your QR codes for a more professional look

• Generate print-ready downloads with ease

This update was built based on your feedback, making it easier to deliver QR codes that fit perfectly with your branding.

We’ve just made it easier for you to see where reviews are coming from.

With this update, the analytics dashboard now shows a clear breakdown of reviews by source (Google, TripAdvisor, Yelp, OpenTable, etc.). This means you can quickly understand:

• How many reviews do you have on each platform

• What percentage of your reviews comes from each source

• Where your reputation is strongest and where you may need to focus more

✅ Example: If 80% of reviews are from Google but only 4% from Yelp, you instantly know which platforms are driving the most visibility.

This makes reporting more insightful and analysis with your data even stronger.