We just rolled out two major upgrades inside Repuva that take your reputation management to the next level.

Introducing AI Insights and Search AI.

Together, they give you a much deeper understanding of reputation, customer sentiment, and how visible your business is when people use AI tools to search for services.

🤖 AI Insights

AI Insights transforms raw reviews into real intelligence. In other words, AI Insights helps you understand what your reviews are really saying.

Instead of manually reading through every review, Repuva now analyzes the feedback and highlights the patterns that actually matter.

You can quickly understand

• What customers consistently love

• Where complaints are starting to build

• Which themes are improving

• Which areas are slipping

• What needs attention first

This makes it much easier to catch service issues early and show progress over time.

🔎 Search AI

Search behaviour is changing quickly. More people are now asking AI tools like ChatGPT, Gemini, and Perplexity for recommendations instead of typing traditional searches.

Search AI shows how often AI systems recommend your business when people search for services like yours.

You can now see:

• whether the business appears in AI recommendations

• which AI systems mention it most often

• which search questions it performs well in

• where competitors are appearing instead

• whether the brand and website are being recognized

• what practical actions could improve visibility

🚨 Stay Ahead With Smart Alerts

Both features support proactive alerts so you can stay ahead of changes.

You can be notified when:

• Review sentiment begins to shift

• Customer complaints increase

• Reputation trends need attention

• AI visibility drops

• Competitors start appearing more often in AI recommendations

📊 Included in Monthly Reports

These insights also fit perfectly into scheduled PDF reports.

Now your reports can show:

• How reputation sentiment is evolving

• What customers are really saying

• Recurring service issues

• How AI platforms describe the business

• What actions should be taken next

Now make a weekly routine to check these AI Insights. Identify real issues and improve your business reputation. 🚀

You can now see exactly how your Google presence is performing directly inside Repuva. It makes Repuva more powerful in tracking your GBP performance.

Here is what is included 👇

👀 Profile Views

See how many people are viewing the business on Google Search and Google Maps.

📞 Call Clicks

Track how many customers tapped the call button from the Google listing.

🧭 Direction Requests

Know how often people requested driving directions.

🌐 Website Clicks

Monitor how many visitors clicked through to the business website.

These are real engagement metrics that show the real performance of your GBP.

Where you will find it 👇

🖥 Customer Dashboard

A new Google Business Profile Insights section appears automatically for any location connected to Google.

You get

• Clear stat cards with period comparisons

• Performance trend charts

• Breakdown of how customers found the business, such as Search vs Maps

• Device breakdown showing Desktop vs Mobile

🔗 Shareable Dashboard

The same insights are available on the shareable dashboard.

Key members of your business can see performance and results without logging in. This makes demonstrating value much easier.

📄 Scheduled PDF Reports

These metrics are now automatically included in your PDF summary reports.

How it works 👇

• Data syncs automatically every day

• Works across all organisations and locations

• Filter by individual location or view combined totals

Keep Growing 🚀

We’ve just rolled out another exciting update to help you showcase reviews more professionally and convert more visitors into customers 💪⭐

This update adds 3 brand new widgets and a fresh new widget builder that makes everything easier to find, set up, and install.

Here’s what’s new 👇

✨ 3 New Review Widgets (Now 12 in Total!)

You now have even more ways to display reviews on websites, landing pages, and funnels.

🌀 Slider #2 – Animated Slider

A smooth, eye-catching slider that brings reviews to life.

Perfect for homepages and hero sections where you want instant trust.

👉 Slider #3 – Slider with Review CTA

Shows rotating reviews with a built-in button to leave a review.

Great for turning happy visitors into new 5⭐ customers.

👤 Avatars – Modern Social Proof Widget

Displays reviewer profile icons, ratings, and totals.

Clean, modern, and ideal for building credibility in seconds.

This is perfect for businesses that want a “big brand” look without extra work.

🎨 Refreshed Widget Builder (Much Easier to Use)

We’ve also refreshed the widget builder to make your workflow smoother and faster.

You’ll now notice:

✅ Widgets are easier to find

✅ Setup is clearer when designing

✅ Options are better organised

✅ Installing widgets is quicker

✅ Less clicking, less confusion

Whether you’re building for yourself or for clients, it’s now much more intuitive.

Go check out the new widgets and try them on your sites today 👊🔥

We’ve rolled out another major update focused on making campaigns easier to use and more powerful.

Here’s what’s new 👇

🎨 Improved Campaigns Design & Layout

We’ve refreshed the Campaigns interface to make it:

• Cleaner
• Easier to navigate
• Less cluttered

💬 Separate Message Per Channel (Email, SMS, WhatsApp)

Previously, campaigns used one message for all channels.

Now, you can:

• Still use one message if you want
• Or create different messages for Email, SMS, and WhatsApp

This gives you more control and flexibility for advanced campaigns.

We’ve just rolled out one of our biggest updates yet for 2026 💪

✅ Team Roles & Permissions (New System)

You can now manage your team with clear, role-based access.

New roles:

• Admin – Full access (except billing, team & API)

• Manager – Reviews, campaigns, integrations

• Responder – Replies to reviews & feedback

• Viewer – Read-only access

What’s new:

• Assign roles when inviting (or update anytime)

• Restrict access by location

• Clear permission summary

• Custom overrides per user

📊 QR Code Analytics (New)

Brand new QR performance tracking 📈

You can now:

• See scans, clicks & conversions

• Compare time periods

• View monthly trends

• Check individual QR codes

• Find best/worst performers

• Export to CSV

• Filter by date

📈 Analytics Dashboard Improvements

• Fair month-to-month comparisons

• Fixed open & click rates

• More accurate ratings

• Your stats now reflect real performance.

🧭 Improved Navigation

• Better menu structure

• Clearer Review Tools & Campaigns

• Less clutter in Settings

🎨 Widgets & Forms Improvements

• Copy widgets between locations

• Custom CSS

• Better AI review assistant

• Improved builder UI

• New colour controls

📢 Campaign Improvements

• Better duplicate handling

• Fixed stop sequence copying

🛠️ Bug Fixes & Stability

• Form/CSS fixes

• QR error handling

Why This Matters?

This update gives you:

✅ Better team management

✅ Better analytics

All designed to help you grow your business more effortlessly 🚀

More improvements coming soon 💪

What's New?

We've merged Private Feedback into your Reviews Inbox, giving you a single, unified view of all customer feedback in one place. The separate Private Feedback page has been retired—everything now lives in Reviews.

🎯 Why We Made This Change

Previously, private feedback (submitted through your feedback forms) lived in a separate section from your public reviews. This meant you had to check two different places to stay on top of customer sentiment and respond to feedback.

Now, everything is in one place—making it easier to:

• See the complete picture of customer feedback at a glance
• Respond to all feedback without switching between screens
• Export all feedback together for reporting
• Never miss important private feedback from customers

✨ Key Changes

Private Feedback Now Appears in Your Reviews Inbox

• Private feedback entries are clearly marked with a "Private" badge so you can easily distinguish them from public reviews
• They show the same information you're used to: customer name, rating, message, and contact details (email/phone when available)

New "Private Feedback" Quick Filter

• A new quick filter button lets you instantly view only private feedback
• The count updates dynamically based on your other active filters (like location, organization, or search)
• Clear/reset filters now properly includes the quick filter

Smart Quick Filter Counts

• All quick filter counts (Flagged, Unanswered, Negative, Private Feedback) now respect your applied filters
• For example, if you filter by a specific location, the quick filter counts will show accurate numbers for just that location
• This gives you a true picture of what needs attention within your current view

Respond to Private Feedback Directly

• Click "Respond" on any private feedback to send an email reply to the customer
• Uses the same AI-assisted reply generation you know from regular reviews
• Respond button only appears when the customer provided an email address

Export Includes Private Feedback

• When you export reviews, private feedback is now included
• Email and phone information from private feedback is included in exports
• Use the "Private Feedback" quick filter to export only private feedback if needed

💡 Tips for Your Team

1. Use the Quick Filters - Toggle between "Private Feedback", "Unanswered", "Negative", and "Flagged" to prioritize your response queue
2. Filter by Location First - The quick filter counts will update to show only relevant feedback for the selected location—great for multi-location businesses
3. Export for Reporting - Use filters + export to create targeted reports (e.g., "all private feedback from Location X this month")
4. Look for the Badge - The "Private" badge makes it easy to spot private feedback at a glance in any view
5. Check for Email - The Respond button only appears on private feedback when the customer provided an email address

w.e.f. 11th Jan 2026

SMS credits are now 10x cheaper for you, which makes it more affordable and easier to send SMS review requests for everyone.

Just purchase credits ➝ Send review requests (as many as you want, no limits 🔥)

Plan Changes

This also allows us to offer SMS credits in our regular plans, without any changes to prices.

Which means, More Value = More Growth 🚀 at the Same Price.

All Repuva plans include a set number of SMS review requests, depending on the plan. You still have the option to purchase additional credits as an add-on.

Growth plan: 100 SMS Invites/month

Advance plan: 300 SMS Invites/month

Premium plan: 1000 SMS Invites/month

>> View all plans & pricing here

We're also working on WhatsApp structure improvements, & soon it'll be available for everyone to use WhatsApp review requests with their campaigns.

We have released some new default prompts & some improved versions of your favorite prompts.

The new default prompts are:

1. Short / Generic Positive - Best overall that suits most scenarios
2. Quick & Grateful - Grateful replies that feel directly coming from a human (best for positive reviews)
3. Warm and Conversational - Gives more warm & heartfelt replies while keeping tone friendly
4. Professional & Polished - Best for professional & sophisticated replies
5. Problem Solver - Best for negative reviews (1-3 stars)
6. Natural Flow - The new beast that gives natural, unique replies

You can also combine these prompts with your business data & other elements via custom AI prompts. Refer to the guide below for detailed instructions & prompts.

We also wrote some useful guides for Repuva users:

• How to write custom AI response prompts?
• Things to know about Review Request Campaigns
• Things to know about feedback forms
• How to avoid landing in the Promotions tab?
• Quick start guide
• The ultimate setup guide

You can now automatically reply not only to new incoming reviews, but also to old reviews from the past, making your review profiles up to date.

How to use it?

Go to Settings → Auto Respond → open an existing auto-respond rule or create a new one → enable Old Reviews.

Features:

• Drip feeding rule to make it look natural, i.e., respond to 10 reviews/day
• Make it auto-approve to reduce your workload
• You're in complete control and can pause/stop the rule anytime

Tagging reviews has now been updated to make it much easier to search, select, and update tags per review. Hopefully, this will make the process much easier and less rigid for all the customers.